FAQs

WHY DOES MY ORDER REQUIRE A SIGNATURE ON DELIVERY?

Two words: Porch pirates!

We understand that it may be a bit much BUT, imagine, you’ve worked hard to be a BOSS and buy a gift for thy self THEN somebody steals your package!? As we say around here—“Nope. Not today Satan!” By signing for your package, we can guarantee its safe arrival to your wardrobe. We think you deserve us—porch pirate free!

WHY CAN I ONLY ORDER A MAXIMUM OF 2 BAGS PER COLOR?

To prevent wholesale/ bulk buying

We do not mass produce— we produce with intention. So, by limiting bulk buying it helps us to maintain the integrity of our products and allow diversity consumption. For special circumstances/requests, please email us at hello@bananalily.com, we are here to help!

IT HAS BEEN 10 BUSINESS DAYS, AND MY PACKAGE HAS NOT ARRIVED, WHY?

That's strange. No worries, we will get to the bottom of it!

Please email us ASAP:  hello@bananalily.com
Please include your name, invoice # and date of order placement.

I NEED MY PRODUCT IN A HURRY, DO YOU OFFER EXPRESS SHIPPING?

Unfortunately, we don't.

Banana Lily products are specially made and that takes a little time. However, we try our very best to get our products ready, quality checked and shipped as quickly as we can.